Frequently Asked Questions

What is the minimum and maximum age required to rent a vehicle?

Renters must be 21 years of age or older.
Drivers ages 16–20 may be considered by exception, with prior approval from L.A. 5 Star – Rentals.

Is there a required interval between bookings?

Yes. A minimum 2-hour interval is required after the previous trip ends to allow for inspection and preparation.

Do you offer any discounts or promotions?

Yes. We offer 10% off all 30-day rentals.

Is a security deposit required?

Yes. A security deposit is required as follows:

- $250 for card rentals

- $500 for cash rentals

The deposit is refundable, pending post-rental inspection.

What is the shortest and longest rental duration allowed?

Shortest rental: 2 days

Longest rental: No limit

A new rental agreement is required every 3 weeks for extended rentals.

How are sales tax, coupons, and additional fees applied?

All rentals are subject to local sales tax, along with any applicable fees, which are disclosed prior to confirmation.

How many miles are included with the rental?

Rentals include unlimited miles.
Out-of-state travel requires prior approval from L.A. 5 Star – Rentals.

What are your standard business hours?

Our standard business hours are 7:00 AM – 11:00 PM.

What delivery locations do you offer, and what are the fees?

Normally, L.A. 5 Star – Rentals does not offer delivery services.
However, delivery may be considered with advance notice and approval, subject to the following:

Within a 15-mile radius:

$50 for rentals under one week

Free for rentals of one week or more

Over a 25-mile radius:
Delivery is considered on a case-by-case basis

What are the allowed pick-up and return times?

Pick-ups and returns are available between 7:00 AM and 11:00 PM.
Any requests outside these hours must be approved in advance by L.A. 5 Star – Rentals.

Is there a specific schedule for custom deliveries?

Yes. Custom deliveries must be arranged in advance and approved by L.A. 5 Star – Rentals.

Do you allow pick-ups and returns outside business hours?

Yes, with advance notice and approval from L.A. 5 Star – Rentals.

Are there any important extra details renters should know?

Additional fees may include:

Young Driver Fee: $200 (approval required)

Pre-Paid Gas Option: $55

Refueling Fee: $15 + cost of fuel

Late Return Fee: $25 per day

Vehicle Retrieval Fee: $100

Out-of-State Retrieval Fee: $500

Do you offer additional equipment or services?

No. Additional equipment or services are not offered at this time.

What are the charges for exceeding the included mileage?

Additional mileage is charged at $0.25 per mile.

What is the cost for an additional driver?

Each additional driver is $25 and must be listed on the rental agreement.

What are the penalties or fees for smoking in the vehicle?

🚭 Smoking or vaping of any kind is strictly prohibited.
Any evidence will result in a $200 cleaning fee.

Are there any fees associated with EZ Pass or toll usage?

Yes. Renters are responsible for all tolls, toll lanes, parking violations, and tickets incurred during the rental period.

Please notify L.A. 5 Star – Rentals if you plan to use toll lanes.
Toll bills or violations may take 7–60 days to be received. Once issued, invoices must be reviewed and paid promptly.

Is there a cleaning fee? Under what conditions is it charged?

We provide every vehicle clean and ready for your trip.


Please return the vehicle in similar condition out of respect for the next renter.

Cleaning fees may apply as follows:

Moderate Cleaning – $75
Mud, sand, moderate bug debris, minor odors, small spills

Heavy Cleaning – $125
Moderate stains, heavy odors, extensive bug debris

Severe Cleaning – $150
Steam cleaning or full detailing required

Pet Hair Removal – $150

Multiple Issues Cleaning – $250

Extremely Dirty – $200

Filthy – $300

A minimum $150 cleaning fee will be applied if the vehicle is returned excessively dirty.

⚠️ Beach Policy:
If the vehicle is taken to the beach, it must be cleaned prior to return.
Sand and sunscreen residue require detailing and will result in a $250 cleaning fee.

🐶 Pet Policy:
Pets are not allowed. Any evidence of pet hair or odors will result in cleaning fees.

🚭 Smoking Reminder:
No smoking of cigarettes, cigars, marijuana, vapes, or similar products.
Attempts to mask odors will not work—any sign of smoking results in a $200 cleaning fee.

Have a question for us?

Contact Us

Why Choose Us!

Created specifically with drivers in mind, our service brings:

No long-term commitments

Flexible weekly & monthly rental plans

A friendly, real team ready to help

Compatibility with rideshare and delivery platforms

Stay mobile. Stay flexible. Drive with confidence.

Want to book from us?

Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.

L.A 5 Star Rentals, All Rights Reserved, 2026